We know that your privacy and personal information is important to you, so that means your privacy is important to us as well. That’s why we have created this policy for your protection and security. Please read it carefully.
We are committed to protecting your privacy and security and have explained in detail the steps we take to do so. We control this site from offices in Ireland. We do not represent that materials on the site are appropriate or available for use in other locations. Persons who choose to access this site from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.
Cancellation Policy — If you wish to cancel your coaching program, simply let us know up to 2 hours in advance of your first session and we will refund your entire fee. All personal coaching programs are non-refundable after the first session has been completed. All coaching sessions must be completed within 6 months of the start date!
Refund Policy – We offer a 30-Day money back guarantee on our digital products. All personal coaching programs are non-refundable after the first session has been completed.
Who are we?
This website is operated by MindStory Coaching Ltd . Email us at Support [at] MindStoryAcademy [dot] com.
(1a) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views])
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including name, address, phone number, email address)
(c) information that you provide to us for the purpose of registering with us (including name & email address)
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including name & email address).
(e) any other information that you choose to send to us
(1b) Information we do NOT collect.
We will NOT collect, record or store ANY financial details.
We will NOT without your express consent provide your personal information to any third parties for the purpose of direct marketing.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website.We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Our advertisers/payment services providers]may also send you cookies.
Most browsers allow you to refuse to accept cookies. (For example, in Chrome you can refuse all cookies by clicking “Preferences”, “Privacy and Security”, “Cookies and other site data” and selecting the level of blocking that you’re comfortable with. Just note that if you choose “Block all cookies” this will have a negative impact upon the usability of many websites , including this one.
(3) Using your personal data
We may use your personal information to:
(a) administer the website
(b) improve your browsing experience by personalising the website
(c) enable your use of the services available on the website
(d) send to you goods purchased via the website, and supply to you services purchased via the website
(e) send statements and invoices to you, and collect payments from you
(f) send you general (non-marketing) commercial communications
(g) send you email notifications which you have specifically requested
(h) send to you our newsletter and other marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user
(j) deal with enquiries and complaints made by or about you relating to the website
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk
[(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
(5) International data transfers
If you are in the European Economic Area (EEA),you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) related to your Personal Data. Information which you provide may be transferred to countries (including the United States, Canada, Australia and other countries which do not have data protection laws equivalent to those in force in the EEA.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.
You expressly agree to such transfers of personal information.
(6) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure password- and firewall- protected servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
(7) Policy amendments
(8) Your rights
Access to Customer Information; Updating Customer Information. A customer may access any of their personally identifiable information that we collect and maintain, or correct, update or delete their personally identifiable information maintained by us, in each case by contacting us by telephone or mail using the contact information provided below. We will try and respond to your request promptly and in all cases within 30 days. To protect customer privacy and security, we reserve the right to take reasonable steps to verify a customer’s identity prior to granting access to or processing changes or corrections to such information. We will retain a customer’s personal information for so long as its account is active or as reasonably needed by us to provide our Services. We may also retain and use such information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.